Shipping Policy

United Arab Emirates

Shipping is free across all seven emirates. Delivery takes 7–12 days from the day you order. We are honest about this: HALQA ships from our fulfilment partner’s warehouse, not from a local stockroom, and we would rather tell you the real timeline than promise next-day and miss it.

GCC

We deliver to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Timelines are similar (7–14 days). Any customs duty in the destination country is the customer’s responsibility, though orders of this value are typically below duty thresholds.

Tracking

You will receive a tracking number by email as soon as your order is dispatched, usually within 2 business days of ordering.

Delays

During Ramadan, Eid and peak season, carriers get busy and delivery can run a few days longer. If your order has not arrived within 15 days, contact us and we will chase it or reship.

Address changes

Need to change your address after ordering? Message us on WhatsApp within 12 hours of placing the order and we will update it before dispatch.